Broadband, made easy.
What do you need help with?
Let us tackle your tech to-do's, with Support On Demand.
Technology is a vital part of modern life, but setting up, maintaining and troubleshooting can be time consuming. We can help. Support On Demand is revolutionizing everyday tech tasks. Let us help you with:
• Set up solutions
• System checks & updates
• Troubleshooting & ongoing technical support
Exclusive to Amplio Broadband customers. Get help when you need it, from our Auckland-based expert technicians. Receive face-to-face, over the phone and messenger support, 7 days a week from 9:00am - 5:00pm. Support On Demand is one fixed monthly fee of just $20 for 12 months, which is added to your Amplio monthly broadband account.
Set Up Solutions.
Updating your broadband plan can be exciting but setting up can be tedious. Save time and let us take care of your:
• Broadband & landline set up
• Wi-Fi & network configuration
• Device connection & streaming set up
As technology evolves, so do the devices that you have in your home. We're ready when you need us to set up a new device. We can help you with:
• A new phone or tablet set up
• App & photo transfer from previous device(s)
• A new PC or laptop set up
• Secure data transfer
• Account and email activation or creation
• Software & OS system installation
With our professionalism and care we assist you in achieving maximum efficiency from your home broadband and devices.
System Checks & Updates.
Keeping your operating systems and applications up to date is one of the best ways to protect and optimize your devices. We perform checks and updates for:
• Operating systems: Windows, Android & macOS
• Apps on your phone
• Games on your console
• Your browser or word processors
We help you get the most out of your phone, tablet, computer, laptop or console, so you can be more productive.
Troubleshooting & Ongoing Technical Support.
Faulty or failing tech affects your productivity. Let us treat your devices with care, by securely and responsibly troubleshooting issues while minimizing disruption to your day. We do this by taking the following steps:
• Hardware checks
• Running diagnostic tests
• Establish a probable cause
• Create an action plan and solution
Whether it's your Wi-Fi, smart devices, laptop or PC, everyone needs tech support at some point. We offer ongoing support to assist you with:
• Learning how to operate a device, laptop or PC
• Learning how to use apps or programs
• Answering any how-to questions you may have
• Professional advice and recommendations
Experience our comprehensive support service, designed to assist you with your everyday tech needs.
Ready to get started?
Add Support On Demand to your broadband plan and start getting more done.
What you need to know.
• Amplio Support On Demand service does not include the setting up, maintaining and troubleshooting of enterprise-level hardware. Our Service does not support the setting up, maintaining and troubleshooting of overseas streaming services and hardware.
• This service is not available for commercial customers or corporate businesses. It is intended for private residential purposes only.
• Devices, network equipment and streaming products are not included in the service price.
• Amplio Support On Demand service is one fixed monthly fee of $20 for a 12-month term.
• Additional services are available upon request and may be subject to extra charges.
• A Fair Use policy applies.