Wireless Broadband FAQs

Will my Wireless Broadband work during a power outage?

No. Wireless Broadband and wireless phone line services (including emergency services such a 111) will not work during a power outage.

We suggest having a mobile phone that is fully charged on hand at all times. We highly recommend using a UPS (uninterrupted power supply) which will keep both your broadband and landline services operating during a power outage.

Can I still use a landline?

Yes. A wireless phone line is an optional add-on to our Wireless Broadband plans.

To make a call you will need to dial the area code before dialing the phone number (e.g. 09, 07, 03 etc.). A delay of up to 10 seconds may take place before ringing begins. You can reduce this by pressing * when you dial out.

Am I able to use my current home phone with a Wireless Landline?

Yes. Your current home phone will operate as usual when it is plugged into the modem. However, phones connected via jackpoints in different rooms, will not be able to operate.

If you need to use several phones, we suggest using a cordless phone with several handsets. Your cordless phone's the base station will still need to be connected to power.

What services can't I access with Wireless Broadband & Wireless Landline?

These services do not work with Wireless Broadband or a Wireless Landline:
• 0800 numbers
• Centrex
• Eftpos machines which operate via landline
• Fax machines
• Hotline numbers
• Integrated Services Digital Network (ISDN)
• Monitored alarms that run via a landline. This also applies to medical and security alarms. It is crucial that you organize your alarm provider to supply you with a wireless monitoring solution.
• Multi line
• Private Automatic Branch Exchange (PABX)
• Static IP
• Unlimited Data
• You are not able to use a SKY remote to download SKY "pay per view" movies or games, or SKY betting. However, you can order SKY "pay per view" movies or games by calling SKY TV directly.