14 Day Money Back Guarantee

Amplio’s 14 Day Money Back Guarantee applies to new and re-signing residential and business Wireless Broadband customers with up to nine connections. 

To discuss eligibility and terms for business customers with 10 or more connections – please contact us for details. More information can also be found in our Business Terms.

Our 14 Day Money Back Guarantee might not apply in the future so we urge you to take this opportunity while it is available. 

To make a claim you will need to email Amplio directly at hello@amplio.co.nz within 14 days of the activation date you selected upon signing up, please state the reason for your dissatisfaction and your preferred date and time for the modem/ device collection. The modem/ device collection will be carried out by one of our technicians, you will be notified once this is completed. 

Any modem or device must still be in a like-new condition (including the modem or device, cables, battery, instructions and any other components) and must be returned in the original box or packaging. 

Any modem/device must be fully functional, there must be no damage such as cracks, chips or visible signs of wear and tear. Lights, buttons and any other components must be working and have no damage such as cracks, chips or visible signs of wear and tear. Any security features and other protections that would prevent us from accessing it must be removed. 

You will receive a refund for the cost shown on your sign up form on the day you signed up for your monthly Wireless Broadband plan, any data you used during the 14 day period,  any charges you paid towards the modem/device(s), and any add-ons purchased upon your sign up. 

If you are an individual or Business customer with up to 9 connections, your refund will be paid to your nominated bank account within 4 weeks after we’ve confirmed the collection of the modem/device from your property. Refunds cannot be made in cash.

If you are a Business customer with 10 or more connections, expect to see a credit on your account for the refund within 20 working days.

Under this guarantee, we can not refund you for any additional accessories that you’ve purchased or anything that did not come in the box. package or plan that you signed up for. 

If you decide you want to keep your modem/device(s), then you will be required to pay for it – you will see this on your final bill. 

Any additional purchases you’ve made after the date of your sign up or purchase will not be refunded.  This means that if you've used your modem/device(s) and accumulated excess usage charges such as data or charges for things like calls to premium numbers or international calls that aren’t included in your plan, you will also need to pay these.

If you’re adding a new service to your current Amplio account, our Money Back Guarantee only applies to the new service and not to existing services on the account – unless, of course, they are less than 14 days young themselves and also eligible.

If there are any credits on your account that have been given to you by Amplio, they won't be refunded, exchanged or redeemable for cash when you claim.

You can take us up on our Network Guarantee for 1 Wireless broadband claim once every 12 months but this doesn’t affect any other rights or remedies you may have under the Consumer Guarantees Act.